FAQ

• For floor use: Dimensions up to 600mm x 600mm with a recommended minimum thickness of 20mm, and dimensions from 600mm x 600mm up to 1200mm x 1200mm with a recommended minimum thickness of 30mm.
• For wall use: Dimensions up to 600mm x 30mm are available in 10mm thickness, and for larger sizes, a 20mm thickness is recommended.
• Full slabs for wall use are available in dimensions of 3050mm x 1250mm

Cement-based terrazzo uses cement as a binder, while resin-based terrazzo uses epoxy or polyurethane resin. Resin-based terrazzo is often preferred for its flexibility in design and colour options.

Terrazzo Tiles offers a selection of Encaustic Cement Tiles for bathrooms, featuring over 20 stock and 100 bespoke designs. These tiles are handcrafted in Morocco, with surfaces composed of white marble powder, white cement, and high-quality pigments. While specific information on bathroom application and surface finish is not detailed in the provided document, Encaustic Cement Tiles are suitable for various interior applications, including bathrooms.

Terrazzo Tiles offers a selection of Encaustic Cement Tiles for bathrooms, featuring over 20 stock and 100 bespoke designs. These tiles are handcrafted in Morocco, with surfaces composed of white marble powder, white cement, and high-quality pigments. While specific information on bathroom application and surface finish is not detailed in the provided document, Encaustic Cement Tiles are suitable for various interior applications, including bathrooms.

You can request a sample tile by providing your address and contact details. We typically send a 10cm x 10cm sample for you to evaluate.

Yes, there can be colour variations in cement-based tiles that may not be shown on the website. Cement tiles, especially those handmade, often have natural colour variations due to the materials and processes used in their creation. For the most accurate representation of colours and patterns, it is advisable to view samples in person or consult directly with our sales team/ Showroom

To finalize an order, please provide the tile sizes, quantities, desired finish, and your delivery address. Once you are ready to proceed, payment details will be provided. Remember, the tiles are custom-made and cannot be cancelled once the order is confirmed.

Yes, you can request larger sample tiles. Larger samples help in better visualizing the patterning.

To request a quote, you should contact the supplier with comprehensive details about your requirements. This includes providing the dimensions of the tiles, preferred colour and finish, any specific design elements like patterns or textures, and additional features such as anti-slip grooves or metal inserts for nosing. It is crucial to supply as much detail as possible, including technical drawings or sketches, to ensure the quote is accurate and aligns with your project needs.

The minimum order quantity may vary depending on the specific product. Please check the product details on our website or contact us for information on MOQ. It is recommended to allow for 10% wastage to account for transportation breakages, minor imperfections, and natural variation.

Yes, you can place an order at any time and specify a later production or delivery date. Keep in mind our lead times (4-6 weeks) and seasonal factory closures (e.g., August in Italy).

Expedited production may be possible, subject to the factory's capacity and the complexity of your order. This typically comes at an additional cost, which varies depending on the urgency and the specific requirements of the expedited process. It is important to discuss this possibility directly with us to understand the feasibility and additional costs involved.

Provide dimensions, colour preferences, thickness, finish (e.g., polished or honed), and any specific design patterns. If you have sketches or architectural drawings, include them as well.

Pricing includes the cost per square meter of the tiles, delivery costs, and VAT. A detailed estimate will be provided upon request.

The time to receive a quote can vary but typically ranges from a few days to a week, depending on the complexity of the request and the current workload of the supplier.

Your drawings should include precise measurements of each tile, the overall layout design, specific colour codes or samples if applicable, desired finish (e.g., honed, polished), and any distinctive features like edge treatments or embedded elements. Detailed notes on any critical dimensions or tolerances are also important to ensure the final product meets your expectations.

We recommend discussing the project details with us. Our team can provide advice on suitability, including design, durability, and maintenance aspects of different tile types for various spaces.

Yes, the Zellige range requires a minimum order of 8m².

Environmental considerations can include the sourcing of materials, the manufacturing process, and the transportation of the tiles. Suppliers may use recycled materials in terrazzo tiles, employ energy-efficient manufacturing processes, and optimize logistics to reduce the carbon footprint. Inquire about the environmental policies and practices to understand the environmental impact of your tile choice.

A vesting certificate is a document that secures a buyer's payment for goods that are stored off-site. When requesting a vesting certificate for tiles, you will need to provide the storage location's details, and photographic evidence of the stored tiles marked for your project. This certificate helps to ensure that you are not financially penalized for materials that are paid for but not yet delivered to the site.

If tiles are damaged during transport, document the damage with photos and note it on the delivery document. Contact us immediately with this documentation. We will typically request details of the damaged pieces, potentially including identifying codes or descriptions, and will arrange for the production and delivery of replacements. It is important to communicate promptly to minimize delays in your project.

Custom terrazzo tile production typically takes 6-8 weeks. Factors that can cause delays include complexity of the design, alterations in specifications after production has started, supply chain issues affecting raw materials, and unforeseen factory constraints. Additionally, factory shutdowns, particularly common in August in many European countries, can extend lead times, so planning orders considering these shutdowns is crucial.

Suppliers may have environmental policies regarding sustainable sourcing of materials and energy-efficient production processes. Inquire directly for specifics.

A vesting certificate is issued to confirm ownership of the materials, often required in construction projects for financial and insurance purposes.

Technical sheets usually include installation guidelines, care and maintenance instructions, and specifications like dimensions and tolerance levels.

Yes, bespoke orders may have cancellation fees or may not be cancellable once production has commenced.

The chips in our tiles are placed randomly, enhancing their unique appearance. This means that patterns do not exactly match up from tile to tile, adding to their aesthetic appeal.

Yes, we can recommend tile layouts, such as a linear pattern, that are suitable for small spaces. This recommendation will consider the tile design and room dimensions.

Delays can be caused by raw material shortages, technical difficulties in production, unexpected factory shutdowns, or revisions to the design post-confirmation.

Factory shutdowns, often for maintenance or holidays, can extend lead times. It is crucial to plan accordingly, especially around known shutdown periods.

Standard lead times range from 6 to 12 weeks, depending on the complexity and volume of the order.

The standard lead time for tile orders is 10-14 working days for stock tiles.

Confirm your measurements and ancillaries with your builder or tiler. Remember, Terrazzo Tiles operates a no-returns policy, so it is crucial to order the correct amount, including the recommended wastage allowance.

We do not provide installation services, but we can offer guidance and recommendations for qualified installers.

Terrazzo tiles may require sealing depending on the type and finish. We provide information on maintenance and sealing in our product documentation.

Terrazzo tiles are minimal maintenance. Regular sweeping and damp mopping with a pH-neutral cleaner are usually sufficient. Avoid abrasive or acidic cleaners.

While DIY installation is possible for those with experience, it is recommended to hire a professional installer for the best results, especially for larger or complex projects.

Yes, installation requires careful handling and specific procedures. We provide an Installation Guide with each order to ensure proper installation and maintenance.

Use a high-quality adhesive suitable for terrazzo tiles. The substrate should be stable, level, and clean. Specific adhesives may be recommended for different substrates.

Yes, the nosing joint size can often be customized. Discuss your specific requirements with the supplier during the design phase.

Options typically include stainless steel, brass, and sometimes customized colours or materials. Availability depends on the supplier.

Ensure proper installation according to the manufacturer's guidelines, use recommended adhesives, and adhere to proper maintenance procedures.

Yes, our team can provide technical support, specifications, and guidance to architects and designers to help integrate terrazzo tiles into their projects.

Yes, we accept credit card payments in addition to bank transfers. Please contact us for payment options.

Payments can be made via bank transfer. The details will be provided when you are ready to order. Note that these custom-made tiles cannot be cancelled or returned once the order is confirmed.

A deposit (often around 30%) is required to commence production, with the balance due before dispatch or upon delivery.

Yes, bespoke orders may have cancellation fees or may not be cancellable once production has commenced.

The deposit initiates production, and the balance is typically aligned with the completion of production or pre-delivery.

We can receive orders placed online through our website, via email or over the phone. All trade orders must be placed in writing via email. Please call our experienced Sales Team on 020 7485 7227 to place an order over the phone – opening hours are Monday – Saturday 10:00 am – 17:30pm.

If goods have not yet been dispatched, you can cancel your order. Once goods have been dispatched, charges may apply. Once goods have been delivered we can sometimes accept cancellation of orders within 2 weeks of delivery, however collection charges and re-stocking fees will apply. Special order items or goods that are imported or made bespoke cannot be cancelled once they have been ordered. This includes all cement tiles and terrazzo tiles.

If the goods have not yet been dispatched, we can amend your order. If goods have already been dispatched then there might be additional carriage costs.

Most of our porcelain, ceramic and glass tiles are available for delivery next day or within 2 days of order. Our Natural Stone tiles can take between 1-5 working days depending on the material. Cement tiles from our “stock design” range will be delivered in 2-3 weeks from order – any bespoke cement tiles will be delivered in 6-8 weeks. Terrazzo can vary from 4-6 weeks depending on the quantity required and the time of year.

For tiles that are in stock, this should not be a problem. Please make a note of the batch code on the side of the box of the tiles you have already as we do not keep this information. For cement tiles, please bear in mind that there is a 2m² minimum order for stock items and 4m² minimum for bespoke tiles. Bespoke tiles will have a lead time of 6-8 weeks. We strongly recommend that you order enough tiles initially to avoid this situation (10 – 15% addition). For terrazzo, there is a 5m² minimum order, so repeat orders would need to be of this amount.

We provide nationwide delivery, with costs determined by order weight and type. Orders are typically dispatched on a Pallet/Crate and delivered within 10-14 business days after production. After production completion, we confirm dispatch, coordinate a precise delivery date when the order reaches the local hub, and schedule delivery to the provided address on the specified date. Prompt delivery may occur with prior notice. The customer is responsible for accepting the goods upon delivery.

Yes, we coordinate with clients for a precise delivery date after the order arrives at the local hub.

The Customer is responsible for providing equipment and manual labour for handling the Goods at the delivery point.

If delivery is not accepted, the risk passes to the Customer, and the Company may store the Goods at the Customer's expense.

Goods collection is allowed only by prior arrangement. Transportation arranged by the Customer is at their own risk.

Delivery may be declined if deemed unsafe, unlawful, unreasonably difficult, or if premises are unsuitable.

Inspect Goods on delivery for correctness, quality, and quantity. Note any obvious damage on the delivery note.

Note the damage on the delivery note, inform the Company within 24 hours, and provide evidence for a redelivery and replacement.

Notify the Company within 24 hours to arrange delivery of the correct quantity.

If unable to deliver the entire order at once, it may be delivered in instalments, each constituting a separate contract.

Yes, delivery cost is additional to the Price and subject to VAT.

Inform the Company of any access restrictions and ensure a responsible person is present at the Delivery Address during delivery.

Deliveries occur between 9 AM and 5 PM, Monday to Friday, excluding Bank Holidays. Advise any access restrictions prior to delivery.

Store tiles vertically on edge, but not on a solid surface to avoid edge chipping.

If delivery at the agreed address is not possible, the goods will be returned, and delivery will be re-arranged, incurring a re-delivery fee.

Yes, an export service is available upon request. Contact directly for details.

Orders are packed in either wooden crates or pallets for safety during transit.

Arrange for a responsible person to accept delivery or contact us as soon as possible to reschedule. Failure might result in a re-delivery fee.

Delivery times are between 9 AM and 5 PM. For specific time requests, discuss directly with us, though such requests may not always be accommodated.

Yes, if tiles cannot be delivered immediately, storage fees may apply. These fees vary based on the storage duration and facility.

Yes, you can change the delivery address. Please provide the new address as soon as possible to avoid delays or additional charges.

Inform us before dispatch if you are not ready to receive the tiles. Be aware that storage beyond 5 working days at the haulier's warehouse may incur additional costs.

Returns of unused or unwanted encaustic cement tiles, natural stone, ceramic & porcelain are not accepted. It is recommended to keep surplus tiles for future needs.

Inform us within 14 days of receipt if wishing to return products under Consumer Contracts Regulations. Goods must be unopened, unused, and in original packaging. EXCLUDES SPECIAL ORDERS, CEMENT TILES, TERRAZZO TILES and any materials that are imported to order.

The customer bears the cost of returning goods. Use a recorded delivery service for safety.

For information on refund processing, contact us directly.

Once a return has been agreed, the goods must be returned within 14 days of giving notice of your intent to return.

Yes, the return policy excludes special orders, cement tiles, terrazzo tiles and any materials that are imported to order.

If your tiles are made of ceramic or porcelain then you don’t usually need to seal your tiles. There are exceptions to this, such as crackled glazed ceramic tiles which need to be sealed using Lithofin Stainstop KF before grouting to stop the grout from staining the cracks. Unglazed porcelain can be sealed in order to assist with cleaning and maintenance. These can be sealed with Lithofin Stainstop KF. All natural stone tiles, cement tiles, terrazzo tiles and terracotta should be sealed. For stone, cement and terrazzo, we recommend two coats of Lithofin Stainstop MN before and after grouting. Stainstop MN is a matte-finish sealant that will not affect the colour of your tile. For hallways and kitchens, we recommend the addition of Lithofin Multiseal. This product gives the tiles a satin sheen, but greatly assists with keeping the tiles clean. Terracotta can be sealed using the traditional method, which is to impregnate the tile first with a 50:50 mix of boiled linseed oil and white spirit, then to wax them once they have been laid. The modern method is to use a product such as Lithofin Terracotta Impregnator first, then seal with Lithofin Terracotta Sealant – this will give the tiles a much glossier finish. To keep your tiles in the best condition, we recommend re-sealing every 12-18 months.

For most porcelain and ceramic tile there are no special cleaning requirements and you can use warm water to mop the tiles. In some cases you might want to use a disinfectant to sanitize the surface. For stubborn dirt, you can use Lithofin Intensive Cleaner. For Stone tiles, Cement tiles and Terrazzo Tiles that have been sealed with Lithofin Stainstop MN (and or Multi-Seal) we recommend an initial clean with Lithofin Power-Clean after grouting. For regular maintenance we recommend Lithofin Easy-care – this is an alkaline based cleaning product that will help maintain the sealant. For stubborn stains, you can use Lithofin Power-clean diluted 1:5 and scrub using a white emulsifying pad. This process might need to be repeated several times.

If your tiles have been sealed with Lithofin Stainstop, then you can use Lithofin Wexa to strip the sealant.

We always try to send from the same batch, however picking errors do sometimes occur. We recommend that you instruct your tiler to check all tiles before fixing. Unfortunately we will not be able to replace or refund any tiles that have been laid.

We do our upmost to ensure that your experience from choosing your tiles to receiving your tiles is as perfect as possible, however there are many variables between ordering and receiving the goods and sometimes things can go wrong – we will always try to fix issues, however damages and issues with quantity need to be advised within 72 hours of delivery. This should be notified in writing together with image showing the issue and replacements will be dispatched or a refund will be issued as appropriate. Given the nature of tiles, if there is only a small percentage of breakages, then the tiler can try to use these where a cut tile is necessary. If however, you are still short, we can send replacements, assuming proper notification was given as above. Minor edge chipping and slight imperfections are normal with natural stone, cement and terrazzo – tiles that are slightly damaged can usually be used for cutting.

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The quotation is based on the information provided by the customer, including template, fabrication, supply, delivery, and fitting during normal working hours Monday to Friday, 8 am to 5 pm). Additional charges may apply for work requested outside of these times.

Quotes are valid for 28 days. Customers can secure the quote within this period by paying a 50% deposit.

Customers must ensure that all appliances and kitchen units are fully fitted, level, and secured. Sinks and hobs should be on-site and available for measurement. Any temporary fitted sinks or work surfaces must be removed before templating.

The owner or an appointed representative must be present during templating to agree on details like overhang, joints, up-stand height, cutouts, and edge shapes. If changes are necessary after templating, they must be communicated before fabrication begins.

Materials like Terrazzo, Marble, and Granite have natural variations. Customers should inspect raw materials before fabrication, as no claims can be made for natural variances after fabrication.

The fitting is within 14 days from the date of templating, subject to material availability and full payment.

Clear working areas free of hazards are required, and other trades should not interfere. Customers are responsible for the removal of old worktops and protection of new flooring or kitchen doors.

Customers should inspect the worktops carefully after fitting. Any issues should be reported within seven days. The worktops require 24 hours for adhesives and silicon to cure before use.

A vesting certificate is a document that secures a buyer's payment for goods that are stored off-site. When requesting a vesting certificate for tiles, you will need to provide the storage location's details, and photographic evidence of the stored tiles marked for your project. This certificate helps to ensure that you are not financially penalized for materials that are paid for but not yet delivered to the site.

Returns are subject to a fee, especially for goods made to the customer's specifications. If the customer changes their mind on the material or cancels the order after fabrication, they are responsible for the costs of template, supply, and fabrication.

If a change in the template or fitting date is needed, at least 24 hours' notice is required. Failure to provide notice may incur a re-booking/cancellation charge of £250 plus VAT.

Ensure clear access routes and a clutter-free working area. It is recommended to remove kitchen doors and protect new flooring surfaces.

We reserve the right to charge for additional trips or return visits if the site is not ready or if there are obstacles hindering the installation process.

The Company may refuse to fit worktops to units deemed unsatisfactory, and the customer will bear any expenses incurred in rescheduling the fit.

The responsibility for caulking and decorating post-installation remains with the customer.

We do not undertake to deliver loads over roads or grounds deemed unsuitable. The customer is responsible for any damage or accidents during delivery in such cases.

Customers should refer to the supplier's care and maintenance guide, avoiding acid or bleach-based cleaning solutions to prevent damage to the sealant or worktop surface. Regular cleaning and re-sealing as recommended are crucial for maintaining the worktops.

The wall must be level, clean, dry, and free from dust, grease, or any loose material. It should be stable and capable of supporting the weight of the tiles and adhesive.

Walls have different weight capacities based on their material. For example, plaster walls can support up to 20kg/m², while tile backer boards can support up to 200kg/m². Include the weight of the adhesive (approximately 3kg per m²) in your calculations. Our store team can assist with specifics.

Allow new plaster to dry for at least four weeks, and a new plaster skim coat on plasterboard for at least seven days.

Yes, you can tile onto sand and cement renders with a maximum weight loading of 40kg/m². Ensure the render is at least two weeks old and clean. Dusty surfaces should be brushed and primed with Kerakoll Primer.

We do not recommend tiling over papered or painted surfaces. Remove any paint or paper, clean the substrate, and prime it before tiling.

You can tile directly onto most bricks and blocks up to 40kg/m². Prime lightweight and medium dense block-work with Kerakoll Primer, especially in wet areas.

In shower areas, it's crucial to waterproof the walls using methods like liquid membranes or matting systems before tiling.

Yes, but first ensure the wall can support the additional weight. The existing tiles must be clean, degreased, and firmly fixed. If unsure, it's often better to remove the existing tiles.

Tile backer boards can support a maximum weight of 200kg/m². Make sure they are installed as per the manufacturer's specifications.

It's important to level the wall first. Use suitable fillers or levelling compounds to ensure a flat surface before tiling.

Removing old tiles prevents issues related to increased floor thickness, instability, and reduces the risk of movement and cracking in the new tiles.

Yes, but it's tricky. If the tiles were laid with modern adhesive on a cement-based or plywood substrate, basic hand tools might suffice.

Basic hand tools are usually enough for tiles laid after the 1970s. For more efficiency, a chisel drill attachment can be used, but with caution.

For pre-1970s tiles, consider renting a hand-held power scraper or a wheeled-mounted tile lifter, as these tiles are often more difficult to remove.

For click flooring, simply pry them up. For glued vinyl, start with a pry bar or scraper, and if necessary, use an adhesive stripper for stubborn glue.

Sweep and vacuum the area to remove any loose, dusty material. This is crucial for a clean surface before applying primer and laying new tiles.

Use Kerakoll Primer, diluted 1:1 with water, to prime the surface after cleaning it.

Yes, with the right tools and safety precautions. However, if you’re dealing with older, more stubborn installations, professional help might be safer and more efficient.

Only after thoroughly cleaning and priming the surface. Ensure the substrate is level and stable before laying new tiles.

Wear protective gear such as gloves, safety glasses, and possibly a dust mask, especially when dealing with older tiles or adhesives.

Priming is crucial to reduce substrate porosity, minimize chemical reactions with adhesives, strengthen weak surfaces, and prepare surfaces for waterproofing.

The choice depends on the surface type and the adhesive you plan to use. Kerakoll Primer can be used either diluted or undiluted based on these factors.

Typically, one to two coats are needed. For lightweight blockwork, apply one to two coats. For calcium sulphate or anhydrite screeds, use two coats (first diluted, second undiluted).

Clean the surface from dirt, grease, and loose materials. For polished surfaces, brush down with a stiff bristled brush. Shake the primer container well before use.

Apply evenly using a clean brush, sponge, or roller. For floors, ensure the primer does not form puddles.

Shake the can well before opening in order to redisperse the liquid evenly. For compact, low-absorption substrates of any kind, apply two coats of Primer A Eco diluted 1 : 1 with water to guarantee the best possible penetration.

Drying times vary, but most applications are dry after 30 minutes. Ensure the primer is completely dry before applying adhesive.

A second coat may be required for certain surfaces. If so, apply it at right angles to the first coat, ensuring no puddles form on floors.

Gradually add Fugabella® Colour to the container, mixing the paste from the bottom upwards with a low-rev (≈ 400/min) helicoidal agitator. Add more water until the desired consistency is obtained. The mixture must be of smooth consistency and without any lumps.

Apply the adhesive to a surface area that will allow laying of the coating material within the open time indicated. Press down the pieces of mosaic using a rubber coated spreader to allow for maximum coverage of the surface. Residual traces of grout can be removed from tools with water before the product has hardened.

Certified, eco-friendly, organic adhesive for bond when used to secure tongue- and-groove ends in floating hardwood floors and laminated floors, ideal for use in Green Building. Single-component, water-based, with very low volatile organic compound emissions. Safeguards the health of both operators and the environment.

Proper substrate preparation is crucial to ensure a professional and lasting tile finish. Incorrect preparation can lead to issues like tile failure, cracking, and the potential need for retiling.

Walls must be level, clean, dry, and free from dust, grease, or loose material. Ensure they are stable and can support the weight of the tiles, adhesive, and grout.

Include the weight of the tiles plus an additional 3KG per m² for the adhesive and grout. Check the maximum weight capacity for your specific wall type, e.g., gypsum plaster or cement boards.

Weight limits vary: Gypsum Plaster can hold up to 20KG/m², Gypsum Plasterboard up to 32KG/m², XPS Boards up to 120KG/m², and Cement Boards up to 200KG/m².

Yes, priming is essential to reduce substrate porosity, prevent air bubbles, strengthen surfaces, and minimize chemical reactions with adhesives.

Choose based on the substrate type and adhesive. Follow the manufacturer’s guidelines for whether to use Kerakoll Primer diluted or undiluted, the mixing ratios, and the number of coats required.

Allow new backing coat and skim coat plaster to dry for at least 4 weeks. New plaster skim coat on plasterboard should dry for at least 7 days.

Yes, but ensure the existing tiles are clean, degreased, firmly fixed, and the substrate can support the weight of the new tiles. Often, it's best to remove the existing tiles if they limit your choice of new tiles due to weight constraints.

If the combined weight of tiles, adhesive, and grout exceeds the wall's capacity, use a tile backer board to provide additional support.

Level the wall using appropriate methods, such as filling or sanding, to ensure a flat surface for tiling.

It's a polymer-modified cement used for creating a smooth, level surface before laying floor coverings, suitable for various substrates.

Prime the subfloor, ensuring it's clean, dry, and free from any contaminants. Remove old adhesives or paints and abrade polished surfaces.

Mix the compound with clean, cold water to the recommended ratio. Apply it using a steel trowel and smooth out with a spiked roller to release air bubbles.

Ideal curing conditions include maintaining a room temperature of around 20°C, 75% air humidity, and good ventilation.

Yes, it's suitable for use on floors with in-screed underfloor heating systems.

Drying times vary based on room conditions. Avoid walking on the floor and keep it free from traffic during this time.

Yes, priming the subfloor is essential for optimal adhesion of the compound.

Yes, it can be used on various substrates, including timber floors, but ensure they are properly prepared and primed.

Use a spiked roller after application to release trapped air and prevent bubbles.

Make allowances for extended curing and drying times under such conditions.

Victorian tiles, especially encaustic ones, are known for their durability. When properly installed and maintained, they can last for decades, making them a worthwhile investment for both historical and contemporary homes.

Absolutely! Victorian tiles can add a unique charm and character to modern homes. Their timeless designs can be incorporated into various styles, from classic to contemporary, often used as statement pieces in kitchens, hallways, and bathrooms.

Regular cleaning with mild soap and water is recommended. Avoid using abrasive cleaners or harsh chemicals that can damage the tile surface. For encaustic tiles, occasional waxing helps maintain their sheen.

Yes, Victorian tiles are quite suitable for high-traffic areas due to their robustness. However, it's important to properly seal them to protect against wear and tear.

Victorian tiles can generally be used with underfloor heating systems. However, it's crucial to ensure that the heating system is compatible with the specific type of tiles and that the installation process adheres to guidelines to avoid damage.

Consider the size of your space and the existing colour scheme. For smaller areas, simpler patterns might be more suitable, while larger spaces can accommodate more intricate designs. Colours should complement the room's overall aesthetic.

Victorian tiles, particularly those made from natural materials, can be considered environmentally friendly. They are durable, reducing the need for frequent replacements, and many are made from natural clay.

For minor damage, individual tiles can often be replaced. For larger issues, it's advisable to consult with a professional who specializes in historic tile restoration.

The cost can vary depending on the type of tiles, the complexity of the pattern, and the size of the area. It's best to get a customized quote based on your specific project requirements.

Victorian floors are relatively low maintenance compared to some other historic options. Regular cleaning and occasional sealing are usually sufficient to keep them in good condition.

Encaustic cement tiles are handmade tiles where the pattern is created using pigmented cement poured into a mould. This traditional method, involving manual hydraulic presses, results in a distinctive design and image on the tile surface.

These tiles are expertly handmade by artisans in Morocco and Spain, ensuring authenticity and quality.

Cement Tiles are expertly handmade by artisans in Morocco and Spain. They are encaustic tiles where The pattern is created from pigmented cement poured into a mould. Every single tile is unique creating a warmth and character unparalleled by any other material.

Cement Tiles are expertly handmade by artisans in Morocco and Spain. They are encaustic tiles where The pattern is created from pigmented cement poured into a mould. Every single tile is unique creating a warmth and character unparalleled by any other material.

Our Cement tiles come in a standard thickness of around 1.6 cm,

We offer a variety of shapes and sizes for our cement tiles, including traditional squares, rectangles, hexagons, and custom shapes.

Yes, Terrazzo Tiles offers the option to customize your tile design. We provide a virtual tile simulator on our website to help you visualize your personal pattern. In addition to being able to change the colours in existing patterns, we also offer a bespoke service to create new moulds in your desired pattern – please contact our sales team to discuss this.

We have a vast selection of designs and colours, including black, blue, brown, green, grey, and more. Tiles are matte finish, and we recommend sealing them when they are laid. It is also possible to polish cement tiles so that it brings out the shine.

The range includes assorted colours such as black, blue, brown, green, grey, multi-colour, orange, pink, purple, red, white, yellow, and more – we have a total of 49 assorted colours available

We supply our cement tiles in a matte finish. The tiles can be polished on site if required.

Absolutely. Mixing and matching assorted designs and colours to create a unique   pattern is a trendy way to use cement tiles. We call this a patchwork.

Cement tiles are known for their durability and longevity. They are suitable for both residential and commercial use, handling moderate to heavy foot traffic.

Cement tiles can fade slightly over time, especially if exposed to direct sunlight. Proper sealing and maintenance can help preserve their colour.

Yes, these tiles are suitable for bathrooms, kitchens, and other wet areas so long as they are sealed, and the sealant is correctly maintained. Cement Tiles are versatile and can be used for floors, walls, and splashbacks.

Cement tiles are compatible with underfloor heating systems. However, it is important to follow specific installation guidelines to ensure optimal performance and avoid damage to the tiles – we also recommend the use of a flexible adhesive together with DITRA matting to mitigate any movement in the subfloor due to thermal expansion.

Installation should be carried out by a professional. The process typically involves preparing The surface, laying the tiles using a suitable adhesive, grouting, and then sealing the tiles to protect them from moisture and stains.

For regular cleaning, use a pH-neutral cleaner and avoid harsh chemicals. Sweep or vacuum to remove dirt and dust, and mop with a gentle cleaner. Sealing The tiles periodically can also help protect them.

A high-quality, flexible cement-based adhesive is recommended for installing cement tiles. It is important to follow the adhesive manufacturer's instructions for the best results.

Yes, cement tiles require grouting. A fine, unsanded grout is typically recommended to avoid scratching the surface of the tiles.

Encaustic cement tiles have a lower environmental impact due to their natural materials and the traditional, less energy-intensive methods of production.

Yes, cement tiles can be used in outdoor settings, but they should be properly sealed and maintained to withstand weather conditions. It is important to consult with a professional about the suitability of specific tile designs For outdoor use.

Yes, it is recommended to seal cement tiles to protect them from stains and moisture. The frequency of sealing depends on the level of foot traffic and use but typically should be done every couple of years or every 12 months in wet areas.

The slip resistance of cement tiles can vary based on the finish. It is important to specify your requirements for slip resistance, especially for areas like bathrooms or outdoor spaces. Our cement tiles have a PTV rating of 42 wets when sealed which makes them more than suitable for most applications, including commercial applications where PTV>36 wet is required.

Yes, Terrazzo Tiles offers the option to order samples. This allows you to see and feel the tiles before committing to a larger purchase.

Cement tiles are safe and do not emit volatile organic compounds (VOCs). However, it is important to handle them with care during installation, as the cement and pigments can be dusty.

Due to the variation, which is inherent to encaustic cement tiles, natural stone, and ceramic & porcelain, we are not able to accept returns of unused or unwanted tiles. We will strongly recommend keeping surplus tiles as these can be used in the future if any damage occurs to the tiles, you have installed and will be from the same batch

Terrazzo Tiles offers customer support through phone and online contact. We can provide Professional advice to help you choose the right tiles for your project.