Online Returns

(EXCLUDES SPECIAL ORDERS & CEMENT TILES)

Due to the variation which is inherent to encaustic cement tiles, natural stone and ceramic & porcelain, we are not able to accept returns of unused or unwanted tiles. We would strongly recommend keeping surplus tiles as these can be used in the future if any damage occurs to the tiles you have installed and will be from the same batch. Should you wish to excercise your right to return under Consumer Contracts Regulations, you may do so by informing us within 14 days of receipt of delivery.  Goods must be returned to us unopened, unused and in their original packaging. Please confirm that you wish to return the order by contacting us within 14 days of receipt and we will confirm a returns address and reference for your package. 

You will be responsible for the cost of returning goods once delivered. We are not responsible for any loss or damage to any returned goods in transit so we recommend that you return the goods through a recorded delivery service. Please carefully package the goods together with your returns reference as any goods lost or damaged in transit will be chargeable. Once a return has been agreed, the goods must be returned within 14 days of giving notice of your intent to return. 

DELIVERY CONTACTS

Showroom: sales@terrazzo-tiles.co.uk | 020 7485 7227

Transport: transport@terrazzo-tiles.co.uk | 020 7485 7227

Collections

 Unfortunately due to space and parking restrictions near our Belsize Park showroom, we are unable to offer a collection service at this time.

 Brexit

Due to Brexit, shipping costs for imported items have increased from £50 to £140 - this is to cover additional customs paperwork that needs to be completed now that the UK is no longer within the EU.

 

Frequently Asked Questions

I live overseas, can I still buy from you directly?

Yes, provided we do not have a distributor in your country of residence we can arrange the export of your order for you. If we do have a distributor, whilst we cannot export directly to you, we can certainly assist you with an introduction to our local team who will be able to assist you with your purchase. Our export team can be contacted on +44 20 7485 7227; and will be happy to explain how to arrange an overseas delivery.

My property is difficult to access in a large vehicle, can you still deliver to me?

Yes, we can certainly still deliver to you, however we may need to organise a specific type of vehicle. Please contact us for help and advice.

I missed my delivery, what happens now?

Please contact your local store as soon as possible and our team will help arrange a new date for the delivery. We may have to charge an additional delivery fee for this service if our delivery team attempted the first delivery at the pre-agreed time.

Can I have my goods delivered to an alternative address?

If you have previously bought from us and arranged delivery to your account address, we can deliver your order to an alternative address for any subsequent deliveries. Sadly, if this is the first delivery for you, we can only deliver to the account address linked to the payment card used. This is to protect you from fraud or card misuse.